RETURN POLICY

Hi! Wondering if or how you can return/exchange your product? You’re in the right place. Please read our terms carefully before you proceed. If you have any further questions, please contact us directly so we can help you out.

7-DAY RETURN WINDOW

The general rule to keep in mind is that you have a right to return or exchange your product(s) within 7 days upon arrival. If your order falls within this return window, please continue reading as there are country-specific rules and some exceptions.

BELGIUM, NETHERLANDS, LUXEMBOURG, FRANCE, GERMANY, SPAIN (MAINLAND), PORTUGAL (MAINLAND), ITALY

For these countries, our team will happily provide you a prepaid shipping label. Please request one via email to info@seppe.store or via this link. Please let us know whether you would like a refund or an exchange.
Concerning the 7-day window, the time of your email or request matters, so rest assured while our team takes the time to reply.

We will provide you further return instructions via email, such as where to drop off your parcel or how the refund/exchange process works.
Upon arrival back at our facilities, we will check if your packing and product(s) match the return requirements (find these at the bottom of the page) and start the refund/exchange procedure. Please know the return and processing can take anything from 7 up to 21 business days.

Refunds will be processed via your original payment method, while exchanges are done via store credit. This way, you have complete control over your exchange.

In all scenarios, we deduct the return shipping cost (see below) + fixed €5.00 processing & handling fee from the total. Original shipping costs are non refundable.

Belgium, Netherlands, Luxembourg: €6.00
France, Germany: €8.00
Spain (Mainland), Portugal (Mainland), Italy: €10.00

REST OF EUROPE + INTERNATIONAL

For the rest of Europe + International orders, you are responsible for your own return. Please use the return address below to ship your product(s) and inform us of your return via email to info@seppe.store or via this link. Please let us know whether you would like a refund or an exchange.
Concerning the 7-day window, the time of your email or request matters, so rest assured while our team takes the time to reply.

This is the return address:
SEPPE.STORE RETURNS & EXCHANGES
NOBELSTRAAT 1, 8530 HARELBEKE
BELGIUM

Upon arrival back at our facilities, we will check if your packing and product(s) match the return requirements (find these at the bottom of the page) and start the refund/exchange procedure. Please know the return and processing can take anything from 7 up to 21 business days.

Refunds will be processed via your original payment method, while exchanges are done via store credit. This way, you have complete control over your exchange.

In all scenarios, we deduct a fixed €5.00 processing & handling fee from the total. Original shipping costs are non refundable.

RETURN REQUIREMENTS

We offer you a specific right-of-return for your purchase. In return, we expect a respectful and proper way of testing/trying and re-packing of your product(s). All product(s) must be returned properly wrapped and packed in their original bags, in the original packaging or a sealed and clean outer packaging of choice.

If the product(s) match the requirements, we will accept your return. Otherwise, you will be contacted with further instructions.

DEFECTIVE PRODUCT(S)

In case you find that a product delivered by us to you is defective you should immediately contact customer support via info@seppe.store or via this link. Defective product(s) can be defined as broken, damaged upon arrival or any other deviation in the delivery, e.g. that the number of products or the product model delivered is not in line with your order. The same applies in case you identify that a product has been damaged during transportation.
The return window of 7 days is also applicable here. Damage occurred after this time should be regarded as wear & tear and falls on the customer.

BLACK FRIDAY

For all orders made during our Black Friday Sale, you can only return your items in exchange for store credit. The return request must be communicated within 7 days upon arrival, as stated here in our Return Policy. Products discounted 40% or more are considered final sale. They cannot be returned or exchanged.

IMPORTANT NOTES + EXCEPTIONS

We truly value our quality and our customers. We offer as many return possibilities as we can at the time of writing and we keep improving the process when possible. We do wish to point out that we are aiming to have as few returns as possible and eliminate any unnecessary returns, as this is part of our process towards maximum sustainability. For this reason, we urge you to properly check the additional information charts provided on product pages before purchasing.

Next, you can be held responsible for possible additional charges regarding automatically returned goods after one or multiple (failed) delivery attempt(s) in the original shipment. We can not be held accountable when the customer enters a (partially) wrong address at the order placement (which may resolve in a returned order). Our team will contact you as soon as we see a problem occur, to resolve the failed delivery. If we are forced to offer a second delivery or have to pay additional fees due to non-pickup of the order, this can be charged to you. Please add info@seppe.store to your email list so any shipping or delivery information does not arrive in your spam mailbox.

Products discounted 40% or higher are considered final sale and are non-refundable, unless specified otherwise.

During select promo periods, such as but not limited to, Black Friday, we hold the right to accept returns only in exchange for store credit.

Lastly, the right of withdrawal and returns does not apply to professional buyers and retail partners / resellers.